Terms of Service, Online Payment & Refund Policy

1. OVERVIEW & ACCEPTANCE OF TERMS

Welcome to Taboo Miami by G5 (“Venue”, “We”, “Us”, or “Our”). These Website Terms of Service and Online Payment Terms (“Terms”) govern your use of our official website, VIP reservation inquiry systems, digital payment links, and electronic transactions.

By accessing our website, requesting a VIP payment link, or completing an online transaction via a link sent to you, you (“Customer”, “Guest”, or “Cardholder”) agree to be legally bound by these Terms, including our Refund Policy, Mandatory Check-In Verification, and On-Site Sign-In requirements.

2. ONLINE PAYMENT REQUESTS & PAYMENT LINK DELIVERY

Taboo Miami by G5 accepts online payments for VIP section reservations, table bookings, bottle service packages, and pre-sale admission passes.

How Payment Links Are Issued:

Reservation inquiries initiated via:

Direct Phone Calls to our concierge line.
Text Messaging (SMS / WhatsApp) to official booking numbers.
Web Inquiry Forms completed on our website.

Once reviewed and approved by VIP Management, a direct online payment link (URL) is sent via text message or email. Completing payment on the checkout portal constitutes binding authorization and agreement to all venue terms.

3. MANDATORY CHECK-IN & ON-SITE SIGNATURE REQUIREMENT

⚠️ MANDATORY CHECK-IN & SIGNATURE REQUIREMENT:

FOR TABLE PURCHASES AND VIP RESERVATIONS, THE CREDIT CARD USED TO PURCHASE THE TABLE ALONG WITH THE CARDHOLDER MUST BOTH BE PRESENT AT TABLE CHECK IN.

Required On-Site Verification & Sign-In Form:

To protect against credit card fraud and ensure seamless entry, the Cardholder must complete the following steps upon arrival at the venue:

Card & ID Match: Present the exact physical credit/debit card used for the online payment along with a matching, unexpired physical government photo ID (Driver’s License or Passport).
On-Site Physical Signature: THE CARDHOLDER MUST SIGN AN ON-SITE VIP PAYMENT AUTHORIZATION RECEIPT / ENTRY LOG FORM AT THE TIME OF CHECK-IN. Entry into the VIP section will not be granted until this physical signature is obtained.
Third-Party Card Rules: Payments made using someone else’s credit card are strictly prohibited without pre-approved, written management authorization.

4. TABLE LOCATION & SEATING ZONE ALLOCATION

📌 SEATING ALLOCATION NOTICE:

SPECIFIC TABLE LOCATIONS ARE NOT GUARANTEED WITHIN SEATING ZONES.

Zone Guarantee: A confirmed VIP payment guarantees table service within your reserved seating zone/tier (e.g., Main Floor, Stage, High Top).
Table Assignment: Specific table numbers and physical placement within the zone are assigned upon arrival at the sole discretion of venue management.

5. REFUND POLICY & SERVICE FULFILLMENT

We strive to ensure clear, fair expectations regarding refunds and service delivery:

A. When You ARE Eligible for a Refund:

Failure to Provide Service: If Taboo Miami by G5 is unable to fulfill or provide the agreed-upon VIP table or service (e.g., unexpected venue closure, event cancellation by the venue, or severe operational failure preventing seating within a reasonable timeframe), the Cardholder is entitled to a 100% full refund or an optional complimentary reschedule.

B. When Payments Are NON-REFUNDABLE (Customer Default):

Online prepayments and table deposits remove inventory from general public sale and are non-refundable under the following customer-driven circumstances:

No-Show / Late Arrival: VIP tables are held until the venue’s cut-off time (typically 11:30 PM EST, unless agreed otherwise in writing). Failure to arrive by the cut-off time results in forfeiture of the table and payment.
Refusal to Sign On-Site Form: Refusal by the cardholder to present matching card/ID or sign the physical check-in authorization form upon arrival.
Entry Denial for Conduct / Dress Code: Denial of admission due to dress code non-compliance, visible intoxication, disorderly behavior, or failure to meet the 21+ age limit.

6. CHARGEBACK & PAYMENT DISPUTE POLICY

Direct Support First: If a customer feels a service was not rendered as promised, they must contact management at concierge@taboomiami.com to resolve the issue directly before contacting their credit card issuer.
Chargeback Defense Documentation: If an unwarranted chargeback is filed after the customer attended the event or was legitimately turned away under Section 5B, Taboo Miami by G5 will submit the following evidence to financial institutions:
1. Digital payment link audit logs and timestamped IP addresses.
2. The signed physical On-Site VIP Check-In Authorization Form.
3. Security camera check-in footage.

7. AGE RESTRICTIONS & GOVERNING LAW

21+ Strict Age Limit: Physical government photo ID required for all guests.
Governing Law: Governed by the laws of the State of Florida, with exclusive venue in Miami-Dade County, FL.